Terms and Conditions of Use

Last updated: May 1st, 2012

REMIOjapan is the operator and host of the REMIOjapan.com(the “Site”). REMIOjapan.com provied services to you subject to the following conditions. Your use of the Services indicates your acceptance of these Terms and Conditions. If you do not accept these Terms and Conditions, you may not use the Services.

PLEASE READ CAREFULLY THE FOLLOWING TERMS AND CONDITIONS AS WELL AS OUR PRIVACY POLICY BEFORE USING OUR SERVICE.

SCOPE OF TERMS AND CONDITIONS
The Terms and Conditions apply to you through use of the Services.

CHANGES TO TERMS AND CONDITIONS
The Terms and Conditions are subject to change at any time by the Site. It is your obligation to review the Terms and Conditions from time to time. Any changes to the Terms and Conditions will be effective immediately upon posting to the Site.

INTELLECTUAL PROPERTY RIGHTS
All content available on REMIOjapan, including but not limited to all text, graphics, design, programming, sound, names, logos, and any other information, are the sole property of REMIOjapan or its respective owners and protected by intellectual property rights and international treaties.

COPYRIGHT AND TRADEMARK
All trademarks and service marks displayed on the Site are pending or registered trademarks of REMIOjapan or their respective owners or licensors. Any use such as reproduction, modification, distribution, circulation or republication, or other commercial exploitation of any kind of these trademarks and service marks without prior written permission of the owner is strictly prohibited.

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
THIS SITE AND ALL INFORMATION, CONTENT, MATERIALS, PRODUCTS AND SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE ARE PROVIDED BY REMIOjapan ON AN “AS IS ” AND “AS AVAILABLE” BASIS, UNLESS OTHERWISE SPECIFIED IN WRITING. REMIOjapan MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE, UNLESS OTHERWISE SPECIFIED IN WRITING. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.
TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, REMIOjapan DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. REMIOjapan DOES NOT WARRANT THAT THIS SITE; INFORMATION, CONTENT, MATERIALS, PRODUCTS , OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE; THEIR SERVERS, OR E-MAIL SENT FROM REMIOjapan ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. REMIOjapan WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES. IF A PRODUCT SOLD TO YOU BY REMIOjapan.com CAUSES YOU TO SUFFER PHYSICAL OR MATERIAL LOSS, AND SUCH LOSS IS ATTRIBUTABLE TO REMIOjapan’S NEGLIGENCE, REMIOjapan’S LIABILITY SHALL BE LIMITED TO AN AMOUNT EQUAL TO THE PURCHASE PRICE OF THE PRODUCT.

TEMPORARY SUSPENTION OF THE SERVICES
REMIOjapan reserve the right to suspend part or all of the Services without prior notification to you in events applicable to the following conditions.
(1) During our regular and irregular system maintenances.
(2) In case of system failure due to fire, power stoppage, or/and sabotage by third party.
(3) Notwithstanding the above, REMIOjapan may suspend the Services at any time in its sole discretion.
In no event shall REMIOjapan be liable for lost profits, loss of business or other direct, indirect, punitive, incidental, consequential or similar damages incurred due to the suspension of the Services.

ESTABLISHMENT OF CONTRACT
If you order a product through REMIOjapan.com, this site will send you an “order confirmation” e-mail to you indicating order receipt confirmation and the details of the order. Your order is an offer to purchase the product. For all products sold by REMIOjapan.com, regardless of the payment method and shipping option you choose, your offer to purchase the product is accepted and a contract is established when this site sends you a “shipment confirmation” e-mail. If you have ordered multiple products in one order and REMIOjapan.com sent you a “Shipment Confirmation” e-mail with respect to only part of such order, then a contract will not be established concerning the other products until the “Shipment Confirmation” e-mail for those products is sent separately.

Changes and Termination of the Services
REMIOjapan reserve the right to change or terminate part or all of the Services without prior notification to you.

SHIPMENT
(1)REMIOjapan generally sends our products by EMS, therefore, REMIOjapan cannot send the products where EMS does not deliver. If you have already paid us and have chosen a place where EMS cannot deliver, REMIOjapan will refund your payment through PayPal. However, please be careful that for a refund through PayPal, the exchange rate applied to the amount billed for the product and shipping and handling charges may differ from the exchange rate at the time of refund. Thus, there may be differences in the total amount refunded due to exchange rate differences. Even if you experience a loss as a result of a different exchange rate at the time of refund, REMIOjapan will not be responsible for this loss.
(2)REMIOjapan will not take responsibility after the product has been shipped. If the product is lost or was damaged during the shipment, please contact EMS directly.
(3)REMIOjapan sell the products which are sincere, therefore there may be instances where shipment of the order will take time. REMIOjapan will send you “Shipment Confirmation” e-mail once the product has been shipped.

PAYMENT
REMIOjapan accepts payment generally only by PayPal. For more details regarding payment, please contact directly to PayPal. PayPal settlements will be made in Japanese Yen.

CUSTOMS DUTIES
Orders may be subject to import tax, consumption tax, value tax, customs handling fees, and/or delivery fees in some countries or regions. In this case, you (or the recipient if the product is shipped to someone other than you) should be responsible for the payment of any such taxes or fees.
In the event that the delivery of an order is delayed due to complications or processing at customs, REMIOjapan bears no responsibility for this situation.

RETURN AND REFUND
REMIOjapan will accept return and refund only when you found damages or defects on your ordered items or received wrong items at the time of delivery. Order contents (such as size, color, or quantity ) and the shipping address information cannot be cancelled or changed in any way once they have been submitted. If you found damages or defects, please contact remio.japan@gmail.com within 7days of delivery. REMIOjapan will notify you of the procedure of how to get an exchange or a full refund. REMIOjapan do not accept return and refund when the item is not defective or wrong.
1)Please DO NOT send any item back to us before receiving our notice of how to return items.
2)If REMIOjapan accept that the product is damaged and you wish to get an exchange, REMIOjapan will do our best to replace the item with a similar possible item. However, it is not possible for us to replicate the exact same item because each of our items are individually unique. Therefore, REMIOjapan do not accept slight differences from the discription on REMIOjapan.com as damages or defects of the products.
3)If you are not satisfied with the products (not satisfied with the color or print, the size does not fit, etc.), REMIOjapan does not accept returns.The image of the product may slightly differ by your PC, the environment, the light when taken the product from the real product but REMIOjapan cannot accept a refund just because you are not satisfied with the product.
4)In the event that you refuse to accept the delivery of an order, or if an order is returned to REMIOjapan after the retention period at the post office has passed after failed delivery attempts, the cost of returning the item to REMIOjapan will be deducted from the cost of the items when making the refund, and will not be returned to you. Further, if the cost of returning the item to REMIOjapan is more than the value of the items, you must pay that difference to REMIOjapan.
5)If REMIOjapan has decided to refund you, REMIOjapan will refund through PayPal account that was used to purchase the product. For a refund through PayPal, the exchange rate applied to the amount billed for the product and shipping and handling charges may differ from the exchange rate at the time of refund. Thus, there may be differences in the total amount refunded due to exchange rate differences. Even if you experience a loss as a result of a different exchange rate at the time of refund, REMIOjapan will not be responsible for this loss.

DISPUTE RESOLUTION
The Terms and Conditions are governed by the substantive laws of Japan. Jurisdiction for any claims or controversy arising in any way out of the use or operation of the Site and the Services shall lie exclusively with the Tokyo District Court in Tokyo, Japan.

By visiting REMIOjapan.com, you are accepting the practices described in this Privacy Policy and our Terms of Conditions of Use.

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